Passenger Rights in the EU
Unlike in the USA where Rule 240 will not protect you anymore, the European Union has strict rules on Passenger Rights and Air Safety. They have made sure that you are protected when there are cancellations and long delays.
“This new piece of legislation has introduced significant improvements to the protection of air passengers’ rights in the European Union. Airlines now have to pay compensation for denied boarding (€ 250 for flights of less than 1 500 km, € 400 for flights of between 1 500 and 3 500 km and € 600 for flights of more than 3 500 km). Passengers will be compensated for late cancellation of their flight and will receive assistance in the event of long delays. However, there is no right to compensation for cancellation if the airline can provide evidence of extraordinary circumstances which could not have been avoided.”
You can read all about your rights in detail here.
Should you find the need to complain, check out this page for more info.
1 Comment
I am working on a paper about Ryanair, distressing is thier employee treatment, and most highly customer orientation. I ponder how O’Leary will exclude the airline from this EU mandate.. I hear it now “we’re a LOW-Fare airlines (insert expletive here)”….